Vint Hill Winery Shipping Policies
-All orders will be processed as quickly as possible. Please allow 24-48 hours to process your order before shipping.
-Orders placed after 12:00pm EST are processed the following business day.
-Delivery of the package depends on the distance from our winery and the day the order was received.
-All orders are shipped and delivered Monday through Friday.
-Orders are shipped via UPS Ground, unless expedited shipping is specified.
-We do not offer International sales or shipping at this time.
-UPS cannot deliver wine to P.O. boxes, so please provide a physical address where someone 21 or older can sign for the wine.
-All packages containing alcohol must be signed for upon delivery by an adult (21 years of age or older). UPS will not leave such packages on the door step, even if the recipient has requested this.
-UPS will attempt to deliver packages containing alcohol 3 times before sending it back. Vint Hill Winery is not responsible for additional shipping charges.
-If a package returns, please contact the Vint Hill Winery at (540) 351-0000. A re-shipping fee will be applied to all orders that are sent back out.
Wine may only be purchased and delivered to persons who are at least 21 years of age. By placing an order, you validate that you and the person who accepts delivery will be 21 years of age or older. When your wine is delivered, the person accepting delivery may be required to show identification. Wine will not be delivered to a visibly intoxicated person.
Hot & Cold Weather Advisory
During hot weather (90 degrees and above) and cold weather (32 degrees and below), there is a high chance the wine will be damaged in transit. In the instance you would like wine to be shipped to an area affected by these conditions, we highly recommend selecting the Next Day Air shipping option. Vint Hill Winery is not liable for any packages damaged due to hot or cold weather.
We cannot accept refunds but will provide a replacement if there is an issue with the received product, please contact us promptly at (540) 351-0000 if the order is damaged due to other circumstances other than hot or cold weather.